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Customers want to know and have a say in what happens in the repair process of their vehicle. Basic communication between the insurance company and the customer regarding what will be done to repair their vehicle, parts types the body shop is going to use, and how long repairs will take goes a long way to increase customer satisfaction. (Quote by - Jeremy Bowler)

The bar has been raised for customer service expectations. You want your customer sales representatives and call center people to have a current view of who the customer is. Customers expect that these days. If you don't have that, you're damaged. (Quote by - Aaron Zornes)

Customers like to do business with whom they can see, reach, trust and relate to. (Quote by - Anwar Aleitani)

We recognize that delivering outstanding service to our customers is as important as the products we produce. Our sales and customer relations staff routinely participate in training to better understand our customer's needs. We also make sure to follow The Golden Rule: treat our customers as we would like to be treated. (Quote by - Sven Kramer)

The fourth quarter was outstanding for deposit growth. We added $281 million of deposits, nearly doubling the level needed to fund our strong loan growth of $144 million. Our relentless focus on the highest level of customer service has generated customer satisfaction scores that continue to exceed 90%, well above the comparable industry average of 75%. This is invaluable in building deposits through customer referrals while also maintaining and growing long-term relationships with existing customers. (Quote by - Jimmy Tallent)

J.Crew embodies the customer in Palm Beach and particularly in North Palm Beach. It's a classic customer, it's a relaxed customer, but it's an affluent customer. (Quote by - Al Ferris)

We are continually looking at ways to help our customers. We know there are many more opportunities to act on. Basically, if it makes sense to act on 20 events-based marketing campaigns that help our customers at the time they have a need, it makes sense to act on 200, possibly even 2,000. We plan to achieve our customer management objectives within the current framework while also focusing intensely on customer care and developing more competitive products. We still have a long way to go. (Quote by - C.F. Lin)

We do everything by custom, even believe by it; our very axioms, let us boast of free-thinking as we may, are oftenest simply such beliefs as we have never heard questioned. (Quote by - Thomas Carlyle)

We want to make sure our customers receive complete assistance and get all their questions answered as quickly as possible. The Customer Information Center allows customers to speak directly to a veterinarian who can answer health-related questions and provide complete information about the products included in the recall. We're committed to providing the most up-to-date information we receive, and will take aggressive steps to help our customers, retailers and distributors. (Quote by - Mark Brinkmann)

Snap Servers have always been a reputable, safe choice for customers, and the new Snap Server 500 series coupled with Snap's portfolio of data protection and management software, expands the choice customers have when deploying Network Attached Storage systems. With the Snap Server 500 family, customers now have several new options for primary and secondary storage at reasonable price points. These new Snap Servers enable customers to take advantage of solutions that utilize SAS or SATA technology to create a tiered storage environment that is driven by the value of the information and its accessibility and availability requirements. These servers are truly giving companies the total package of performance, data management and protection for all types of business data. (Quote by - Brian Babineau)

We believe custom installations from Harvey, the recognized leader in providing these professional services in our market, will be an appealing option for iO customers who have specialized needs, including the installation integration of high-definition home video and audio entertainment systems. Our Optimum-branded voice, video and high-speed Internet services are the most popular and highly rated in the nation, so it makes perfect sense to offer customers with specialized needs a seamless customer installation option from a top-rated partner like Harvey. (Quote by - Patricia Gottesman)

Delta's plan to upgrade JFK facilities will improve our customers' travel experience and make it more efficient and enjoyable to travel through one of the world's premier international gateways. Our customers should make no mistake that Delta is committed to New York and that this summer's expansion at JFK is an important step in offering enhanced service to customers in most every direction we serve from New York City. (Quote by - Jim Whitehurst)

Generally, they're very eager to resolve issues with their customers, to make accommodations to retain the customer. It's much easier to retain a customer than to find a new customer. (Quote by - Fritz Elmendorf)

Custom is the principle magistrate of man's life. (Quote by - Francis Bacon)

Downey Savings & Loan receives high ratings from its customers in California in areas related to personal service and for being customer focused. Downey customers are also twice as likely to visit a branch as their primary transaction method, which contributes to higher overall satisfaction levels. Multiple convenient locations and extended operating hours in supermarkets positively increase customer perceptions of convenience for Downey. (Quote by - Jeff Taylor)

Many, if not most, organizations now view consultative selling as the baseline, regardless of their industry, geography or customer base. Salespeople who succeed at developing these relationships do so by continuously understanding customer needs, and by providing solutions that help customers reach their goals. (Quote by - Sharon Daniels)

It's clear that wireless providers have made great strides in improving the quality of calls, especially in those areas that impact customer churn the most, such as calls that are dropped or disconnected. With an increasingly competitive environment and an increase in the number of services used in conjunction with a cell phone, carriers that offer superior network quality will improve their likelihood of attracting new customers and will increase customer retention. In fact, improving network quality is a beneficial financial incentive for wireless carriers, as customers experiencing at least one call quality problem are three times more likely to indicate they 'definitely will' switch carriers in the future. (Quote by - Kirk Parsons)

We started our planning by asking our customers what they needed. They needed continuous deployment options and a more strategic CRM... They wanted more than just a sliver of customer information. They wanted a full picture of the customer. (Quote by - Shai Agassi)

Alarms should be going off in Germany. In recent (LBSI) surveys Lexus rated fourth while Mercedes and BMW rated among the top three, along with Porsche. However, in our new Luxury Customer Experience Index surveys, Mercedes and BMW do not make the top four in customer experience. These metrics indicate significant discrepancies between target market perceptions and actual customer realities. Interestingly, in our brand reputation surveys Lexus rated by far the up-and-comer, and with its run-away customer experience rating among the wealthy, Lexus has arrived. (Quote by - Milton Pedraza)

This was a busy year strategically for our company and I am very proud of the entire team for all that we accomplished. We delivered a strong increase in wireless net customer additions and gains in average revenue per customer for the fourth quarter, capping a year where Alltel accelerated wireless growth by expanding our customer base and creating the nation's largest wireless network. This year we also launched a new brand with proof points that are resonating with our wireless customers. (Quote by - Scott Ford)

We commissioned this survey to capture a snapshot of the state of customer service in America today. The right attitude to customer service can make all the difference. Treating customers like people and providing service with a smile remain vital elements of delivering world-class customer care. (Quote by - John Pearson)

In one instance this quarter, a number of Level 3 customers and Cogent customers were hurt, .. I apologize to both sets of customers..We recognize that we have an obligation to customers of the Internet and, in this instance, we contributed to letting them down. (Quote by - Kevin O'Hara)

Customers aren't stupid. If you have a sophisticated customer who understands that it's much cheaper to transact with you online than it is in the store, retailers can reward that customer with lower prices [online], but again, you must make sure that the consumer understands that. As long as the company does a good job of informing the customer that there are price and inventory differences between online and offline, it's fine. (Quote by - Mark Rein)

These certifications confirm our commitment to product quality and customer satisfaction. I am very proud of the team effort that was put forth by our employees to obtain these certifications. Employees from Quality Assurance, Operations, Research and Development, Customer Service and Marketing all played key roles in reaching this goal. The auditors focused on quality management systems, production processes and controls, design controls, customer-related processes, and customer satisfaction measurement. The professionalism and knowledge of the entire ZEVEX team in these areas directly contributed to these certifications. (Quote by - David McNally)

They have 25 million customers, we have 5 million customers. We want to go directly after their customer base. (Quote by - Robert Price)


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