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And I just practiced on it and practiced on it. I found a lot of little things about details, about accents and how much of an accent to make. (Quote by - Herbie Hancock)

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries. (Quote by - Bob Hayes)


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